![]() That routes calls to this number to this queue. Select a DID to be assigned to this queue.Click “+ Add queue” at the top of the screen.A queue will take the call and put the caller in the queue if you cannot take the call immediately. Queues go way beyond ring groups and are much cooler. Once configured, copy the URL and use it in email signatures, websites or digital business cards. “3CX Talk” lets you name the ‘3CX Talk’ link for the ring group, and lets you choose the information you want customers to provide prior to the call being initiated.If you selected Prioritized Hunt then move the ring group members up or down depending on whose phone you want to ring first.If you want to exclude some people from the ring group, click on “ X” next to their name.Use the search box to find your desired users or enter their extension number. Navigate to the “Users” tab and click “+ Add user”.That means that the first ring group member will receive each and every call! Prioritized hunt - Means it will start with the top group member and proceed down the list.Rings all group members at the same time until someone picks up or the 60-second timeout is reached. By default, the call will be ended after 60 seconds of ringing. Specify what should happen if no one answers the call.Use the drop-down box to assign a DID number that will route directly to your ring group.If you are creating a new group, type a name.Click on your existing ring group or click “+ Add ring group” to create a new group.To edit your ring group or create a new ring group: In the 3CX PRO edition, you can create your own ring groups. You can change this behavior and exclude team members from the ring group. That way, if one is unavailable, another team member can answer. ![]() Calls will be forwarded to this ring group and it will ring the team members one after the other. The Call Queue feature is only available in StartUP PRO and dedicated instances running PRO and Enterprise editions.ģCX StartUP includes a default ring group that includes all your team members. If all agents are busy, calls are kept waiting until an agent is available. “ Call Queues ” allow calls to be queued so that agents can take calls when they are available.“ Ring Groups ” route calls concurrently to multiple phones via virtual extensions.3CX allows you to create call queues or ring groups to handle incoming calls as a team:
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